FAQs

Are you a New Zealand company?

Yes, we are and based in Auckland. We design and import our products from India. We stock our products in Auckland. We also sell directly at various markets and some retail shops.
Are your products ethically made?

We work directly with our manufacturers in India who are SEDEX certified who believe in the principles of social accountability and follow ethical business practices. No child labour, fair wages and working conditions. Sedex stands for Supplier Ethical Data Exchange, which is an online system that allows suppliers to maintain data on ethical & responsible practices and allows them to share this information with their customers.
Do you have NZ made bags?

Yes, we have a limited collection of bags made here with locally sourced and imported fabrics. See our Sweet Georgia Brown collection.
Where can I see and buy Back to Basics bags?

You can purchase from our website or check our Facebook page for updates on weekly markets. https://www.facebook.com/Backtobasicsnewzealand https://www.instagram.com/backtobasics_nz/
How long does delivery take?

We aim to ship your order within 1-2 working days from Auckland Our estimated delivery times from when an order is placed are within 2-5working days. These timeframes can vary across holiday periods as well as around public holidays.We use non signature Courier Post or Fastway couriers. Signature post available on request.
Can I combine postage and how much extra is postage?

Yes, you certainly can. Just pay for the heaviest and largest item for postage.
What materials do you use to package online orders?

We use environmentally responsible packaging and some products are posted in Jute bags that can be reused again and are biodegradable. For wholesale orders we use 5 ply cartons.
How do I order in bulk?

Select the style of bag you require from our product pages & contact us by email or telephone & we will prepare a quote.
What is the minimum quantity?

If you purchase our designs and depending on current stock, we can work out a price. We have blank bags and you can arrange your own printing. For custom bag orders we prefer over 250 pieces.
Can I custom brand my bags?

Yes. We can also work with your ideas and design a bag with you. Just let us know quantity, delivery date, material either cotton or jute, size and if you have your artwork available and we can prepare a quote. Minimum order 250 pieces.
For custom designed wholesale orders- what artwork is required? And printing options? Colours?

Ready artwork in JPEG/Adobe/ EPS / PFF format is acceptable. The most popular and cost-effective method is screen printing. We use AZO free printing. Printing costs depends on the number of colours and coverage area. We use a Pantone colour chart.
For custom designed wholesale orders -how long does delivery take?

Sea freight usually takes 12 to 20 weeks after payment of deposit. Rush delivery by air usually takes 4-7 weeks. These times may vary at different times of the year and according to the design you have chosen, the size of your order and production commitments.
Can we get a sample approved before production?

We will make a sample prototype bag with print logo for your approval. Your responsibility is to check artwork and spell check etc! Digital sample is sent to you for your approval or a physical sample is a better option and will be couriered to you at your expense. After approval we commence with production.
Do you guarantee the quality of your bags?

Yes, we stand behind our products 100%. We will update you with each step of the production process. To check the quality of our products you may request a pre-production sample.